Refund and Cancellation

1. Eligibility for Refund

Refunds or replacements are applicable only if the product/service received does not match the description on our platform or is received in a damaged condition.

2. Timeline

Any request for a refund must be submitted within 3 days from the date of delivery or transaction. Requests made after this period will not be entertained.

3. Cancellation Policy

Orders can only be cancelled before they are dispatched. For Event Pre-orders, cancellations must be made at least 72 hours prior to the event start date.

4. How to Raise a Claim

To request a refund, please contact us at sagatmart@gmail.com with your Order ID and a specific reason for the request. We may require photo or video proof (Unboxing Video) to process your claim.